Returns and Recycling
You have the legal right to cancel your order within 7 working days of receipt of the goods. Please note that all goods returned under the Right to Cancel policy must be unused, resealable and in condition fit for resale. All refills are a consumable item and non-returnable once opened due to oral contamination and health and hygience reasons.
Should you need to return unopened product please contact us before hand by email (Sales@ SmokeGreen.ie) to advise us of your intention to return or exchange any item(s) within 28 days of receipt. After this date, it falls solely within the discretion of Smoke Green if a return or exchange will be accepted. Once notified, all items should be received by Smoke Green within 7 days from the date of notification for this condition to apply. Please obtain proof of postage as we do not accept responsibility for items lost in the post and please include the order number with your return. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Goods must be returned at the buyers expense. We are unable to refund the cost of delivery.
Return product should be sent to:
Smoke Green Ltd Unit 1, North Business Park, Finglas, Dublin 11. D11 E6C3Faulty or damaged items
Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights. If you refuse delivery due to an item being damaged, you should notify Smoke Green of this within 7 days. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely the discretion of Smoke Green. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return. Once we receive the returned items, you should allow a further 7 days for a replacement to be re-sent.
Return product should be sent to: Smoke Green Ltd Unit 1, North Business Park, Finglas, Dublin. 11 D11 E6C3Recycled
Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods and batteries.
Smoke Green will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our kiosks . Waste batteries are taken back in store on a one-for-zero basis (No purchased required) as long as they are of equivalent type to that sold by Smoke
We are committed to minimising our impact on the environment and we want to make sure it’s as easy as possible for you to responsibly dispose of your used Smokegreen products. You can contact us for a pre-paid shipping envelope to return your used Smokegreen devices to us and we will ensure they are disposed of safely. In addition, customers are entitled to return any e-vapour device which we will dispose of safely. Products can be sent to us at the following address:
North City Business Park,
Smokegreen registration number with WEEE Ireland is SMO100.
Smokegreen producer registration number is 1930WB.